FAQ

It's easy, simple and fast.

In our Home page click on the image that most closely resembles your capsule and that's it! Browse through the categories and choose your favourite products.

You decide whether or not to register when finalising your order.

Of course, if you register everything will be simpler and faster as well as enjoying

discounts and promotions.

- You will be able to manage your profile, personal data, addresses and favourite products independently.

- You won't have to enter all your data every time and start all over again.

- You can view your order history.

- You will always be updated on all the news and promotions dedicated to you and not only!!!

You decide the minimum order! 10, 20, 50, 100 capsules. You can compose your package and your purchase as you wish.

Of course you do! You will find a mix of 100 of our best-selling coffees in the coffee category.

With only 97,00 Euro of order you will get FREE shipping throughout Italy! But we always have plenty of promotions running to make sure you always get FREE shipping. You're sure to find one that's right for you.

We have chosen the most popular and secure payments on the web for you:

PAYPAL: the safest and most reliable online bank ever.

Buy and pay directly with your Paypal account.

Fast, simple and 100% reliable.

CREDIT CARD: For the absolute security of your credit card we always rely on PAYPAL. Don't have a PAYPAL account? It doesn't matter, you don't have to. Click on DO NOT HAVE A PAYPAL ACCOUNT? and proceed with the payment EASILY and QUICKLY!

No trace of your credit card numbers will remain!

POSTEPAY: You can easily use it as a normal credit card. Always with Paypal, even without being registered.

Certainly! Enter your company details when confirming your order and your invoice will be sent to you by email shortly.

At any time you can see the latest status from the link at the bottom of the email sent to you at the time of shipment by clicking on the "TRACK YOUR SHIPMENT" button. In addition, the day before delivery you will receive a message from TNT / BRT / SDA / DHL / FEDEX.

To take advantage of one of our promotions, simply enter the CODE that will be sent to you by email or that you will find on the promotion page in the PROMOTION CODE space in your shopping cart.

Certainly. Simply write your request to one of our customer service numbers. Our operators are available from Monday to Friday during the following hours: Morning: 8.00 - 12.00 / Afternoon: 13.00 - 17.00. 

You can find all our service contacts by clicking here: Capsule assistance

Certainly. We ship throughout Europe. Just select the country you want to receive your order from in your shopping cart and you're done.

Assistance with your orders

We follow you step by step to: Order your Coffee, complete your order correctly and advise you on the safest method of payment. Choose your preferred method below to get in touch with our customer service:

Telephone Assistance

You can call us at: +39 0307825270

Whatsapp Support

You can write to us on Whatsapp at: +39 3792974469

Email Support

You can write to us at our e-mail address: info@la-capsuleria.com

Customer Service opening hours

Please note that our offices are open from Monday to Friday: 8.00 to 13.00 and 14.00 to 17.00.

We will respond to you via the support channel you have decided to use as soon as possible. Just time for a coffee 

In the meantime, as always, we thank you for choosing us and wish you a wonderful day.

La Capsuleria team

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