IMPORTANT SHIPPING INFORMATION

SHIPPING COST

For your purchases over Euro 97,00: FREE SHIPPING IN ALL ITALY. For purchases under Euro 97,00: it only costs Euro 4,90. But don't worry, we always have ongoing PROMOTIONS that will allow you to get FREE SHIPPING even with much lower amounts. 

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WHO WILL DELIVER MY ORDER?

Your precious order will be entrusted to one of our trusted couriers BRT - TNT - DHL.

They will deliver it to your home, work or pick-up location, in short, wherever is most convenient for you.

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WHAT ARE THE DELIVERY TIMES?

Once received, your order will be PROCESSED, SHIPPED and DELIVERED in a maximum of 48/72 hours.

For areas that are difficult to reach, delivery times may be longer, up to a maximum of 5 working days.

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HOW DO I TRACK MY ORDER?

You can view the most up-to-date status at any time by clicking on the "TRACK YOUR SHIPMENT" button at the bottom of the email sent to you at the time of shipment.

In addition, the day before delivery you will receive a message from TNT indicating the expected delivery date. 

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CAN I CHANGE MY ADDRESS OR DELIVERY DATE?

Yes, you can do this by sending an SMS which you will receive from TNT within 24 hours of receipt by clicking on the link in the message.

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CAN I SPECIFY A TIME?

Unfortunately not, but you can choose to change the delivery day according to your needs and availability by sending an SMS from TNT or choose a collection point so that you can pick up the parcel when you are most comfortable.

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IF THE COURIER DOESN'T FIND ME AT HOME, WILL HE CALL ME?

Unfortunately not, but most of the time they leave a message on the door with the SHIPPING number with which you can THROUGH ONLINE CHAT or TOLL-FREE NUMBER indicate the DAY you would like to receive your parcel or the COLLECT POINT where you would like to pick it up when you want.

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FOR INFORMATION ABOUT YOUR SHIPMENT WITH BRT

For information or questions about your shipment you can call the BRT BRANCH that handles deliveries in your area. FIND OUT THE CONTACTS OF YOUR NEAREST BRT BRANCH HERE: https://www.brt.it/it/assistenza_clienti/filiali.do

The service is available throughout Italy, from both landlines and mobile phones, Monday to Friday from 9.00 to 17.00 and Saturday morning from 9.00 to 12.00.

They will follow you step by step to show you the delivery times, delivery methods and any changes of address.

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FOR INFORMATION ON YOUR TNT/FEDEX SHIPMENT

For information or doubts about your shipment you can CONTACT THE TNT CUSTOMER SERVICE.

1> YOU CAN WRITE ON THE ONLINE CHAT - ACTIVE 24H A DAY - BY CLICKING HERE: TNT ONLINE CHAT

2> OR YOU CAN CALL ONE OF THESE NUMBERS:

PHONE 1: 0280020868

PHONE 2: 0291183200

The service is available throughout Italy, from both landlines and mobile networks, Monday to Friday from 9 a.m. to 6 p.m. and Saturday mornings from 9 a.m. to midday.

They will follow you step by step to show you the delivery times, delivery methods and any changes of address.

*N.B.*

Remember to let the courier find you at home

If the courier does not find you, he will try to deliver you up to 2 times.

If you have problems with availability we can also have your order delivered to one of the TNT collection points.

Discover the one that is most convenient for you by CLICKING HERE: 1500 TNT COLLECTION POINTS IN ITALY

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FOR PERFECT SHIPPING

- Provide the correct address where you want to receive your parcel. Make sure someone is always present, by specifying the name on the doorbell

- Give the telephone number of the recipient or the person who will receive your precious order, so that the courier can call you if he has any difficulties.

- If you live in an area that is very difficult to find, remember to give us some hints on how to find you by writing it in the Order Notes. We will then provide it to the courier.

Translated with www.DeepL.com/Translator (free version)

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